Contact support – Help Center

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Access your monday.com account by clicking here

Click on "Contact us" at the bottom of the help center page

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What topic can we help you with?

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What topic can we help you with? Billing is the only call back topic we support at the moment but more topics are coming soon

I'm the admin of my monday.com account

We only conduct callbacks with the account's Admin, in adherence to our security and privacy protocols regarding billing matters, given their sensitive nature.

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I authorize monday.com to contact me via the phone number provided. I agree that the call will be recorded for CRM, training, and quality purposes. The recording is subject to monday.com's Privacy policy. I also understand that for quality purposes, a survey may be sent to the same phone number provided.

Top FAQs

What is our pricing model?

Our pricing is based on 2 variables: the feature plan you'd like to use, and the number of seats you purchase on the platform. Once you've decided on the feature plan and number of seats, choose your preferred subscription payment: month-to-month or annual. Payment is made in one upfront installment (so if you purchase a plan for one year, you will pay for one year upfront). To see all plans please go to your avatar > admin > billing and click on "upgrade now"

Are there any live or recorded demos of the platform?

Of course! You can sign up for a live demos or check out our recorded demos on our webinar site: https://monday.com/cs/webinars

How are automation and integration usage and actions defined?

The number of monthly actions you can have on your account depends on which plan you are on. Every automation/integration recipe has a trigger and an action or multiple actions. The admin can track automation/integration action use by going to any board and clicking on the Board Power-Ups > Automations/Integrations and then selecting "Account Usage" tab.

Do you offer paid training?

Our Customer Experience team will be more than happy to help you with specific questions you have about the workflow you've built so far and the features we offer. However, if you're interested in working with a certified monday partner you can browse our Partner Directory: https://monday.com/p/find-a-partner/

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