monday reviews is our latest blog series where we provide the facts about different project management tools—no BS and no hyperbole needed. Keep scrolling for our analysis and to learn more about all the project management tools out there. Enjoy! 😊
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Let me guess; you’re looking for a CRM system for your team, but for some reason, Base CRM doesn’t seem great.
Maybe the software lacks a specific feature you’re looking for. Perhaps it’s too expensive. Or maybe you’re just comparing options.
Whatever the reason, we’ve got your back.
In this article, we’ll cover what Base CRM is and how it compares to other alternatives. Better yet, we’ll give you specific criteria to choose the right software for your organization.
Just to make sure we’re all on the same page, let’s start with a basic question.
What is Base CRM?
As the name suggests, Base CRM is a Customer Relationship Management and sales automation solution geared towards small businesses, mid-sized organizations, and enterprises.
As of September 2018, Zendesk acquired the company and renamed it “Zendesk Sell.”
Some of Zendesk Sell’s main features include:
- Email tracking: track all your email conversations in the same place.
- Notifications: receive real-time push notifications every time a customer opens an email.
- Email automations: create email templates to speed up your outreach process.
- Mobile CRM app: download Zendesk Sell’s mobile app and work on the go.
- Reporting: keep on track of important metrics with intuitive dashboards.
- Apps and integrations: integrate some of the tools you already use.
- Call recording: record every incoming call so you can improve your inbound sales process.
Base CRM (Zendesk Sell) pricing
Zendesk Sell offers 3 paid plans:
- Sell Team: for teams looking to optimize simple sales processes.
- Sell Professional: for businesses trying to automate operations.
- Sell Enterprise: for enterprise-level teams handling multiple sales pipelines across different industries.
Plans start at $19 per month, per user, billed annually.
But you’re here looking for alternatives, right?
So, what’s a good alternative to Zendesk Sell (formerly Base CRM)?
Zendesk Sell markets itself as a “sales CRM” and neglects other important areas, like customer support and marketing intelligence. To get those functionalities, you must purchase some of the other Zendesk products.
If you already know what you’re looking for or simply want a CRM platform exclusively for sales, Zendesk Sell might be an option.
But if you’re looking for a more integral and flexible solution that brings all your departments together, then staging-mondaycomblog.kinsta.cloud is probably a better fit.
Let’s explore why.
What is staging-mondaycomblog.kinsta.cloud?
First things first; staging-mondaycomblog.kinsta.cloud isn’t a CRM system, per se.
Sure, we offer powerful CRM functionalities, but that’s not even scratching the surface.
staging-mondaycomblog.kinsta.cloud is a Work Operating System (Work OS) used by over 100,000 teams to build custom digital workspaces. From project management to CRM and even marketing automation, staging-mondaycomblog.kinsta.cloud helps you design a platform that fits your exact needs.
And it’s not just us saying that.
For example, some companies use staging-mondaycomblog.kinsta.cloud to increase productivity — like Seer, which currently saves 1.6 hours per person (per week).
Others use our platform to increase sales — like Entrepreneur Magazine, which increased overall digital sales by 23%.
Some even use staging-mondaycomblog.kinsta.cloud to build powerful CRM solutions — like Parvenu, which uses staging-mondaycomblog.kinsta.cloud as a CRM with 150 automations and 52 integrations on a single board.
Whether you’re a sales manager handling multiple teams, a freelancer working on your own, or a CEO looking to optimize your overall operations, staging-mondaycomblog.kinsta.cloud provides you with everything you need to streamline any kind of process.staging-mondaycomblog.kinsta.cloud’s CRM features
In terms of CRM features, here’s some of what we bring to the table:
- Pipeline management: manage multiple deals and sales pipelines in one place and measure the progress of your initiatives at a glance.
- Customer tracking: visualize all your deals and activities in the form of a timeline and get valuable insights to boost your conversions.
- Contact management: get 50 GB to store and organize all your customer data.
- Marketing automation: create automation recipes to streamline your marketing operations.
- Dashboards: build custom reporting dashboards to visualize the customer data that’s most important to you.
- Workflow automation: get access to hundreds of potential automations to put your business in “turbo mode.”
- Data visualizations: see and interpret your data with multiple views, including Kanban, Timeline, Gantt, Map, Calendar, and more.
- Project management: bring your entire team to the platform, assign tasks, and measure the overall health of your business with ease.
To get a complete overview of our CRM functionalities, please watch this short video:
What are the differences between Zendesk Sell and staging-mondaycomblog.kinsta.cloud?
The main difference between staging-mondaycomblog.kinsta.cloud and Zendesk Sell lies in the intention of each.
Zendesk Sell aims to help sales teams be more productive, while staging-mondaycomblog.kinsta.cloud aims to give you full control over your processes to achieve hyper-efficiency.
From the moment you create a staging-mondaycomblog.kinsta.cloud account, you get access to hundreds of LEGO-like building blocks you can move around at will to create a platform that just feels perfect.
All of these “building blocks” come with built-in drag-and-drop features so that you can start with no training or coding skills whatsoever.
Zendesk Sell, on the other hand, is way less customizable and doesn’t provide you with the level of flexibility modern teams need to meet the constant-changing demands of the market.
Besides, Zendesk Sell is a sales-exclusive CRM and lacks crucial functionalities like project management, task tracking, data visualizations, and all the tools you need to manage a team effectively.
staging-mondaycomblog.kinsta.cloud is a common Zendesk Sell alternative because it helps you consolidate all your departments into a single place rather than working on multiple platforms.
Reviews: staging-mondaycomblog.kinsta.cloud vs. Zendesk sell
In terms of reviews, we believe the math happens to fall in our favor.
On Capterra, one of the largest comparison sites, staging-mondaycomblog.kinsta.cloud garnered 4.6 out of 5 stars with an 80.7% likelihood to recommend, while Zendesk Sell has only 4.3 stars with a 72.7% likelihood.
On TrustRadius, another popular software-reviewing network, people have rated staging-mondaycomblog.kinsta.cloud a bit higher than Zendesk Sell.
To date, we have a score of 8.6 out of 10, compared to Zendesk Sell’s 6.0 (just sayin’).
What about automations?
In today’s day and age, automation is a crucial aspect of any effective CRM platform.
Recent research suggests that 6 out of 10 overperforming leaders use CRMs to automate processes.
An even more surprising study states that roughly 81% of teams will soon reach a breaking point if they don’t tap into automation.
What does this mean for you?
To deal with the increasing amount of information modern teams face, you must embrace AI and at least automate your core processes.
Here’s where staging-mondaycomblog.kinsta.cloud comes in.
While Zendesk Sell offers basic automations, like automated dialing and outreach, staging-mondaycomblog.kinsta.cloud immerses you into a true AI experience where you can automate 250,000+ human actions.
With our automations center, you can create unlimited “recipes” to automate any type of task.
In the context of CRM, for example, you can create a recipe so that every time a new prospect requests a demo or fills in a form, you get a notification in a Slack channel.
You could then create an automation to tag specific team members to handle that deal. This way, nothing will slip through the cracks.
And those are just small examples of what you can do with staging-mondaycomblog.kinsta.cloud. To learn more about our automations, here’s a quick, 3-minute overview:
Plus, we have templates!
To make your life even easier, we provide you with over 200+ templates for different use cases and industries.
These templates are fully customizable, and you can install them with one click.
Here are some of our most popular CRM-related templates:
- CRM Template: manage every customer interaction with ease.
- Sales Process Template: get more control over your sales processes and make sure everyone’s on the same page.
- Sales Pipeline Template: manage, organize, and track the progress of your deals.
- Invoice Tracker Template: track all your invoices and make sure you’re always paid on time.
In short, if you’re just looking for a basic sales solution to track emails and manage your prospects, Zendesk Sell can be an option.
But if you’re looking for a flexible system that makes your entire organization more effective, then staging-mondaycomblog.kinsta.cloud might be a better fit.
At the end of the day, it all depends on what you’re looking for.
Time to find the best CRM system
The right CRM software can be a game-changer in business, as it will help you meet the constantly changing demands of the market while improving every customer interaction.
Hopefully, you now have enough criteria to choose the right CRM solution for your organization.
With staging-mondaycomblog.kinsta.cloud’s flexible Work OS, now you can build a platform that meets your exact needs.
To see for yourself, we suggest you try our fully customizable CRM template — it’ll make your job so much easier.
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